Course Instructor
Leadership, Conflict Management, and Organizational Culture

Types of Leaderships

Conflict Resolution and Team Dynamics
Performance Management and Development

SMART Goals and Mission-Based Performance

Feedback and Appraisal Systems

Training and Capacity Building
Motivation, Engagement, and Retention

Intrinsic vs Extrinsic Motivation

Applying Herzberg’s Two‑Factor Theory in Non‑Governmental Organisations
Onboarding and Orientation

Early Engagement of New Hires and Volunteers

Examples and Case Studies
Competency‑Based Interviewing

Key Principles and Structure

Examples and Case Studies
Recruitment and Onboarding

Inclusive and Values‑Based Recruitment

Examples and Case Studies
Legal and Ethical Considerations in NGO HR

Employment Law Basics for NGOs

Examples and Case Studies
The Strategic Importance of Personnel Management

Key Processes in Personnel Lifecycle

Structuring Teams for Mission Alignment
Foundations of Personnel Management in NGOs

Differences between HR in NGOs and the For‑Profit Sector

Examples and Case Studies
Exercises

Questions

Exampel Solutions
Certification

Final Test